![]() ![]() The question before Domino’s is whether it can return to fully meeting demand using its current delivery model. That includes the ability to work shorter shifts, fewer hours per week, and signing up for shifts with short lead time. Domino’s knows one of the key asks from delivery drivers is flexibility and that it's more important than compensation in many cases, Weiner said. Weiner and his team believe many of the answers to the ongoing labor shortage are already within the system. The labor market, particularly delivery drivers, continues to present difficulties, commodity inflation is growing above expectations (13-15 percent projected for 2022, up from 10-12 percent), and the brand is lapping sales spikes fueled by COVID and stimulus checks. I will never order from you again and will share my bad experience across all social media as well as my friends to avoid the possibility of them suffering the same horrible experience that me and my friend went through tonight.Domino’s CEO Russell Weiner and his predecessor Ritch Allison knew in April that Q2 would be challenging, and much to the company’s displeasure, both were accurate in their assessment. I am extremely disappointed as I've been a recurring customer of Dominos many many times and never complained even though my order was messed up quite a few times in terms of ingredients. This is absolutely unacceptable behaviour, unacceptable customer service, unacceptable system that no longer lets you correct your details once the order was placed and a night completely wasted for food that never arrived as well as employees that did nothing to fix the situation and blamed us instead. It looks to me as if they realised they messed up our order and purposely ignored my friend's calls. Also, we witnessed one of the employees pick up the phone even though they claimed they were too busy to answer our calls before or to change our number and fix the order. Furthermore, they told us we have not paid for anything so we shouldn't be complaining. We explained what happened to the guys at the till and their response was to blame us for giving them the wrong phone number that kept the driver waiting and subsequently left. We got so frustrated that we decided to walk to the Islington store and see what is going on. ![]() We then called another 15 times and not once did the Islington store pick up again. She was held for 20 minutes only to be hung up on. My friend eventually got through to a lady who took down the right number and put her on hold while she checked the status of the order. We called about 10 times but the call was always ended midway in solving the problem. I was with a friend and she instantly phoned the Islington store to explain that we had given the wrong number and to inform them of the correct one so they could contact once they reach our place. However, my phone just recently broke so I knew there was no way they could contact me that way. It all started when I placed my order online automatically using my number. I had my night ruined aimlessly waiting for my food to the point that I got so frustrated and walked to the nearest store where I got even worse customer service. Dear Dominos, To start with, this is the last time I will email/call/contact you/order from you ever in my life. The following is an email I sent to Dominos explaining the terrible experience I had tonight and the reason for this poor review. ![]()
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